Location:
Jasper, TX
Salary Range
$17-$21 per hour DOE
Schedule
Full-Time, Monday-Friday 8 AM – 5 PM
Job Description
Are you a detail-driven multitasker with a passion for delivering excellent customer service and administrative support? We’re looking for a Customer Service Representative who thrives in a fast-paced environment and collaborates well across departments to keep operations running smoothly.
Key Responsibilities
📋 Administrative Tasks
- Answer and route phone calls, emails, and walk-in inquiries professionally
- Maintain accurate and up-to-date customer profiles and records
- Assist with data entry, filing, scanning, and general office organization
- Generate daily, weekly, and monthly reports as needed
- Support customer scheduling, billing, invoicing, and document handling
- Maintain a clean, organized front office environment
📦 Shipping and Receiving
- Receive and inspect incoming shipments with accuracy
- Prepare outgoing shipments, including proper documentation and equipment
- Maintain inventory records and support stock maintenance
- Assist with ordering and restocking of parts, materials, and equipment
- Coordinate rental equipment logistics, including returns and dispatch
💼 Sales Support
- Prepare and send customer quotes and process orders promptly
- Follow up with customers regarding order status, delivery, and satisfaction
- Handle returns, warranty claims, and exchanges
- Communicate with suppliers and vendors for order tracking and pricing
- Support field and sales teams with timely customer updates and coordination
🧠 Qualifications & Skills
- High school diploma required; Associate’s or Bachelor’s degree in Business Administration, Logistics, or related field preferred
- 2+ years of experience in an administrative, customer service, or procurement support role
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Familiarity with Adobe, Google Docs, and inventory/order/rental management systems is a plus
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Experience with Industrial RFPs is a plus but not required
🎁 Benefits
-
- Competitive salary and benefits package
- Opportunities for professional development and growth
- 401K and FSA
- Paid Time Off (PTO) + Paid Holidays
- Medical, Dental, and Vision Insurance
- Employer-Paid Life and AD&D Insurance – $25,000 policy
- Optional Employee-Paid Benefits, including:
-
- Short- and Long-Term Disability
- Additional Life and Accident Insurance
- Cancer and Critical Illness Insurance
- Hospital Confinement Indemnity Insurance
Join Our Team
Be part of a hardworking, people-first team where your skills make a real impact. Apply today and bring your customer service expertise to a company that values your contribution.
Cat5 Resources, LLC is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate based on sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.
